And the Survey Says?
Prince George, B.C. – The City of Prince George is launching a survey next week to gather feedback on customer service.
“Along with the City’s Neighbourhood Conversations and other upcoming initiatives, this is a great opportunity for citizens to have their voices heard” says Mayor Lyn Hall “We want to receive all kinds of feedback so that a wide variety of experiences can be reviewed.”
The results and comments gathered through the survey will help Administration make improvements to customer service. It will also help staff address specific concerns people may have.
The survey will be launched early next week and will be conducted in-house.
The study will involve reaching out to 1000 customers who have contacted the City over the past year and include both a phone and an online survey available at www.princegeorge.ca as well as a printed survey form, which can be picked up from the Service Centre on the main floor of City Hall.
The Customer Satisfaction Survey will run until mid-August and results will be posted on the City’s wedsite.