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IPG Looking for New Call Centre Company

By 250 News

Wednesday, April 29, 2009 03:58 AM

Prince George, B.C. - Initiatives Prince George is optimistic  it will be able to find a new tenant for the ACS building which is being vacated by mid July.
IPG owns the building on Second Avenue which will be vacant when ACS closes its doors in mid July, putting nearly 300 people out of work (see previous story).
Katherine Scouten, the Vice President of Economic Development for IPG says  there is some time to find a new tenant “We have a termination clause in the lease, so we should be o.k. till about October”.  
Although the Synovate call centre has been available since last December, Scouten says it isn’t large enough to handle the needs of the requests IPG has received “We have had to turn away calls from companies that want to bring their off shore operations back to Canada, and we haven’t had the seats to accommodate them.”  
She says the 2nd Avenue building will be marketed to potential call centre operators “It is plug-in  and play, a turn-key, ready to go and it has some 250 seats, so finding another call centre operator would be our first choice.”
This is the third call centre to leave Prince George in the past year.  

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Comments

Didn't ACS say that they were looking for a new client?
So why is IPG already looking for a new tenant?
Here's hoping that ACS finds a new client. Lots of people got fresh start with this company and PG certianly doesn't need 280 more unemployed. I feel for the employees 'cause it is a tough market out there right now.
I say if they don't find a new client by September we should shut down the tax drain that is IPG
I thought Telus anounced something a few months back abought a new call center being built in this area.
IPG doesn't own the building, the PG .taxpayers do
"I thought Telus anounced something a few months back abought a new call center being built in this area."

It is being built inside the telus building to the best of my knowledge.

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Why is IPG already looking for a new tenant while ACS is looking for a new client? Because that is what is done in business.

Don't believe a word anyone at ACS said. I think one has to assume that they are shutting down this centre even if they get a new client. If they were serious about possibly staying over, then the would have to pay for the loss of opportunity IPG has for not trying to rent it out. New tenants are not found at a moment's notice, especially at this time.

Both parties look to me like they are acting with due diligence to protect their assets.
Convergys Corp Call Centre in Kamloops just announced a decrease of 240 jobs to take place in June. The operation will be down to 400 jobs from a peak of 1000 two years ago.

The reason stated is a worldwide recession and declining Canadian competitiveness.

Convergys was lured to Kamloops nine years ago by an unemployment rate above 10 percent and a Canadian dollar worth about 70 cents. These conditions no longer exist.

I suspect that the demise of the Call Centre business in Prince George is for the same reasons as it is in other parts of the Country, and will not be revived very easily, contrary to what IPG may want us to think.

http://telegraphjournal.canadaeast.com/rss/article/625276

Northern New Brunswick has once again been rocked by the loss of a major employer as Sitel announced Friday it is closing its Bathurst call centre, putting 275 people out of work.

"We have been an active part of the Bathurst business community for a number of years so the decision to close our site here does not come easy," Robert Morley, site director of the Bathurst facility, said in a press release issued late Friday. "This closure is due to the changing business needs of our client and is in no way reflective of the quality of customer care provided by our Bathurst associates."

Seems companies have the same script they read from when announcing the closures. Leeches .......

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An interesting view about Ireland call centre worker requirements
http://blog.tmcnet.com/call-center-crm
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Repatriating call centre work from India to Canada (New Brunswick, the call centre province of Canada).... http://blog.tmcnet.com/call-center-crm/call-center-crm/the-missed-lesson-of-outsourcing-to-india-and-ireland.asp

Leeches??? ... yes .... "The provincial government will provide Primus Telecommunications Canada with a forgivable loan of $7,500 for each of the new positions.

Read the rest of the story about capitalizing on call centres or "contact" centres as stepping stones to the IT industry.

Planning ..... ah yes, some countries know a bot more about how that is done than others.

Should we learn how to do that? Naw ... why? ... stupid idea for government to plan for progressive job moves in one's City, Province or country .... the government should keep its hands out of business.
What did you all expect, when you put Mr. Rogers and his neighborhood in charge!! Let's have another study done!!

What the hell is the city doing buying property like this???? How did they slip this one through!!

FIX OUR DAMN ROADS ROGERS, what don't you understand about that!!! What a bunch of half whits!!
"What the hell is the city doing buying property like this???? How did they slip this one through!!"

Colin was in charge, so no studies where done to show that the risk was too high.

Now that the man who likes studies is in charge,

1. we will no longer buy such properties,

2. give an airline a subsidy to fly to a place they obviously cannot make a profit at otherwise,

3. build a bridge which will soon serve no one,

4. allow developers to rezone properties to continue to promote the residential sprawl of the City,

5. allow heavy industrial plants to build before they have an environmental permit,

6. allow the continuing deterioration of the streets,

7. allow snow to lie on the streets for days before it is removed,

8. allow an organization like the BIA to squander money they received from the City through special taxes

9. build a parkade facing the wrong direction to help serve the Civic Centre needs under a building which is abandoned within a year of construction.

10. be mesmarized by a carpetbagger promising housing in the central business district.

Or so some of us hope. It can't get any worse, can it?
Telus opened their new call centre a couple of months ago or so in the sixth avenue tower. No one has mentioned OSI recently, they were a call centre type of business they briefly occupied most of the same building (the former Kresges) as Synovate was in until recently.
metalman.
Very good list, Gus.