http://www.gardaglobal.com/index.php?lang=en

They say they do pre-employment screening. I guess if they did it on their own employees, it was just a criminal check, not a check to see how capable the person was in taking on the responsibility they were to take on.

Other than that, nice to see a Canuck firm in the USA .... so I suppose they should be asking what a Canuck firm is doing handling their security, he??


;-)

I wonder, do they treat people in Victoria different from those in PG?

Nice to see just positive reports on a site intended for the public to get information from Garda.

http://www.gardaglobal.com/spotlight.php?lang=en&spotlight_id=3

Would be nice to see an apology from Garda on the webpage for the incident. But then that would compromise their position in a potential human rights case, wouldn't it. Far too much to expect.

Wonder if an apology was sent to YXS, WestJet, and all the passengers affected by the delay?

My respect for them as a company would go up a few notches if someone could confirm that such has taken place.

Garda was pretty quick to let us all know they were NOT an american company!
I also wonder when they will be offering an apology to those affected?
I have not heard that they have already done this?

The employee offered his resignation. That's not good enough? Chester

"The employee offered his resignation. That's not good enough? Chester"

Good enough for Garda's internal operations. However, no matter how many things a company's emnployees might do wrong, the responsibility of doing so rests, in the final analysis, with the company.

The company has a contract with

But Garda is a service. It provides a service under contract to the Canadian Air Transport Security Authority. On second thought, CATSA is really responsible for this and should be sending the apologies.

Why? Because they unecessarily caused the delay of a flight which may have caused some to be late to get a connecting flight, to get to a meeting, etc. etc.

In addition, that delay is all the way don the line on a sequence of flights by Westjet from PG to Vancouver to Kelowna to Edmonton and either return or further to the east. It is a domino effect.

The cause was not weather, it was human error, quite possibly caused by inadequate screening and training by GARDA that seems to be expanding a bit too rapidly based on ther annula report and leaving a few things in their wake, such as quality of service.

The additional cause is also likely an inadequate failsafe system. When an incident occurs, and this was most definitely an incident, a supervisor needs to be informed of a decision which would cuase a plane delay of some consequence not simply caused by a rush of late coming passengers.

It is called customer service.

But then again, these kind of security services typically do not think that way. They perform their duties oblivious to the world around them. And, like sheep, we let them do it because we do not want to get kicked off the flight and we really have no other choice. It is a monopoly of the worst kind.

I noticed in their ad for people in Calgary, they require no experience. They also get a considerable bonus if they stay with the company for a minimum of a year. That tells me something about the pressure the workers must be under. Does not sound like a pleasant place to work.

Personally I'm not sure what the big deal about a wipe down is anyways. Shouldn't the airline have done that anyways? Maybe not the position of the security guard to initiate that, but I think it was a good call IMO. Then again I don't take any chances with that kind of thing (maybe its a phobia thats not politically correct I don't really care), and different folks will view it with a different opinion.

Moral of this news story... don't fly anymore the airplanes are likely a cesspool of potential infectious contamination.

No amount of screening is gong to find all the people who will make a bad decision such as this.

I've hired, I've fired, it's not easy. Sometimes people have a silver tongue in an interview process. Background checks out... then they are total clowns.

Sounds to me like they are dealing with it........

Posted by: Eagleone on April 13 2008 7:04 AM
Moral of this news story... don't fly anymore the airplanes are likely a cesspool of potential infectious contamination.

Very true