Business 101

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    This is a submitted comment from a reader;

 Opinion250 has removed the name of the car wash involved. If the car wash owner wishes to respond , please feel free.

I took my vehicle to a local car wash on Saturday March 15 where I paid $34.60 to have the interior and exterior washed and dried by hand.  After waiting nearly an hour to have it washed, I paid and drove off.  I immediately noticed that the dried up spilled coffee on my vehicle’s cup holders were not entirely wiped away and that there was a little mud on the interior door as well.  The exterior looked good though so I wasn’t going to say anything as my vehicle did look much better than when I went in.  However, when I went to open the back door of my vehicle to put groceries in later I noticed that there was still chunks of clay and mud smeared everywhere.  It was obvious that the hatch area had not been touched. 

 I drove back to the car wash where I saw the owner outside vacuuming a vehicle.  I opened up the back door and showed him all of the mud and told him that I had paid for a full interior wash and showed him my receipt. My tone of voice likely showed annoyance but I did not raise my voice or use swear words.  He said it should have been vacuumed, he did not apologize and then he said he would vacuum it for me but only after he finished some other vehicles first and he began to walk away. 

In anger,  I slammed the back door of my vehicle shut.  He then approached me and physically loomed over me (he is over 6 feet tall) and yelled at me to "Get the F*&# out of here!  You do not slam the door in my face."  I told him that I did not slam the door in his face and that it was my car door and I could slam it if I wanted to.  I said that I had a right to be angry that I paid $34.60 to have about 6 people wash my car and somehow they missed washing the entire back.  He then told me that he would vaccuum my car only if I apologized for slamming my door and went back and closed it again gently.  I said I would not.  He again began shouting at me to F$#@ off and get out and said that I was an A--hole customer and that he did not have to vacuum my car.  I asked for my money back and again screamed at me to get the F*#$ out and said that I was "a real classy broad". 

I left without getting my car cleaned or my money back.  This all took place in front of about half a dozen young employees.

I don’t know what to say about this incident.  It has left me shocked and angry.  I am very thankful that my 2 year old son was not with me and that no children were around to hear all that swearing and shouting.  I also feel this man was trying to use his size and the volume of his voice to intimidate me.  I was intimidated inside but was trying not to show it and stand up for myself the best I could.  I admit that I did call him an A--hole after he called me one.  I can honestly never remember one other incident in my life where I called someone that, much less raised my voice.

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