Survey Indicates Northern Health Hospital Patients Pleased with Hospital Care

By 250 News

Table shows were Northern Health  fits among other Health Authorities when it comes to  Quality of Care at hospitals.

Prince George, B.C.- An independent province wide survey of acute care inpatient services indicates that 92 per cent of patients surveyed across the province rate the overall quality of care they received at British Columbian hospitals as good to excellent.

Within Northern Health, that level of satisfaction is slightly lower at 91.3%.

The survey was based on acute care inpatient discharges throughout B.C. between Oct. 1, 2008, and Dec. 31, 2008. A total of 17,389 inpatients across the province responded to the survey, which is a response rate of 53 per cent. The responses provide a record of the acute care received across 78 facilities in B.C.

Highlights of the 2008 survey findings for Northern Health include:

·        95.6 per cent of respondents would definitely or probably recommend their acute care facility to family or friends.

·        91.8% reported that Nurses were Courteous, 94.7% said Admission staff were courteous, and   95.6% said the doctors were courteous.

·        91.3 per cent rated the overall quality of care as excellent, very good or good.

Northern Health patients also rated their acute care inpatient experiences across 8 eight dimensions of care:

·        Physical comfort 80.4%

·        Access to care 80.6%

·        Respect for patient preferences 77.4 per cent

·        Information and education 73.5 per cent

·        Co-ordination of care 75.8 per cent

·        Involvement of family 70.2 per cent

·        Emotional support 66 per cent

·        Continuity and transition 68.1 per cent

The weakest positive responses (good, very good or excellent rating) which suggest there is room for improvement within Northern Health  are as follows:

·        Overall quality of food 50.4%

·        Discussed when to resume normal activities 50.5%

·        Nurse discussed anxieties /fears 52.4%

·        Enough say about treatment 56.8%

·        Discussed danger signals to watch for 59.3%

·        Ease of finding someone to talk to 60.6%

·        Family talked with Dr. enough   61.2%

·        Family had enough recovery information 61.5%

·        Dr. Discussed anxieties/fears    63.6%

·        Wait time after call button reasonable 66.5%

To read the full report, click here.

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