Terasen Call Centre Plan Approved
By 250 News
Monday, March 01, 2010 02:51 PM
Prince George, B.C.- Terasen Gas has received approval from the British Columbia Utilities Commission (BCUC) to move to an in-house customer care operating model effective January 2012.
That means the plans for the new call handling/customer care, billing operations centre in Prince George, will go ahead.
Terasen has purchased the former LiveBridge call centre building from Initiatives Prince George, a deal that is set to close at the end of June. This will be the first of two such centres in the province.
The new centre will create more than 100 new call centre jobs, as well as future economic benefits for the local community. Terasen Gas is still finalizing the details for a second centre, planned for the Lower Mainland, which would create approximately 200 additional jobs to support both contact centre and billing operations. Construction and renovations at the two separate centres are expected to create more than 600 short term jobs.
Renovations and building improvements are being finalized as are the plans for recruitment and hiring of the employees who will work at the 2nd Avenue site. The call centre is expected to start hiring staff mid 2011.
People hoping to land work at the new call centre are being encouraged to check the Terasen Gas website and click on the careers tab. That is where the latest employment opportunity information will be released as it becomes available.
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