IMO Telus is done for. They can no longer compete and are on the losing side of technology. With the roll out of VOIP and the MSO (multi service operator) challange from the cable companies it is only a metter of years before Telus is irrelevant and no longer has the monopoly that allows them to dictate terms.

IMO their only hope is through services provided by their employees, or they are not going to last.

I don't see either side talking about how they are going to achieve a competitive environment for their services. Soon they will all be a dinosour of the past.

I support the employees in this strike. So should everyone else who values corporate ethics.

I find it odd that the Telus spin Drs. are trying to paint the union as not caring or giving service to the public. if memory serves it was King Darren and the Telus management that got several warnings from the federal regulators for not giving their customers what they were entitled to; namely good service. The 6 million a year CEO has a lot of nerve telling the workers what they are worth without negotiating a contract with them. IMO if he got paid what he was worth, he would be in a soup line. I support the TWU all the way against this employer trying to force a contract on it's employees after 4 years of so-called bargaining. Solidarity!

I find it interesting that when an agreement can't be reached by compromise, a company would unilaterally impose its decisions on its employees, call it a "contract" or "collective agreement", then expect the employees to be so grateful that they would bend over backwards to buss the company's glutei maximi. Employment contracts require the two parties involved to freely accept a legally binding document, but apparently Telus thinks they are so powerful they are above common sense (and the law). Mind you, I suppose they could just be following the example of our illustrious provincial government who rammed an "agreement" down the throats of health care workers a few years ago, an oxymoron if there ever was one. Employment contracts require voluntary agreement and mean absolutely nothing if unilaterally imposed. Anybody who thinks any union would roll over and let itself be screwed like that is an idiot. Sooner or later there will be repercussions.

Do you really think that Telus only employs people to answer the phone? If you do, then you can have absolutely no idea of what it takes to run a modern communications business. I think Telus is playing a dangerous game. There are very large telecommunications companies just waiting to pounce, and I would have thought that working with their employees to make the company succeed would have been the best approach. Instead they give their employees the finger, as if they want to fail. Go figure!

I, for one, will be delighted when another telecommunications company comes into being and Telus is finished business. They are not a company that cares about their customers. Pay attention to this:
Some party? moved into Prince George and ordered a phone to be installed. They were given MY BUSINESS NUMBER, and when anyone called my number a stranger answered and instructed them to leave a message. (The person was still in the process of moving). This went on for a week, and I was at a loss as to why I was receiving no calls on the business line. I finally called a party I had made previous arrangements to see, and the party was upset as they had been trying to reach me all week. I immediately investigated, finally discovered what Telus had done. I expected some form of compensation and was told Telus did not feel their error was of any real consequence, and if I lost out, it remained against their policy to make any concessions for my lack of business.
It is a company that charges enormous rates, and gives less than quality service. I, personally, will be delighted if they get some honest competition and could be forced to perform with a degree of honesty and integrity. It will look good on them when it is "pay back" time.

More union bashing going on by Telus.

You know, the next time you take safe drink of water, ride in a safe car, or even take a breath of fresh air, remember that is was some mamby pamby liberal, who made enough noise to ensure that we have those sort of things. If companies like Telus are allowed to rule like the hierarchy that they are, without mamby pamby liberal union members to keep them in check, your service would be lousy and you would be paying big $$$ to ensure the CEO's undeserved paycheques remained large.

I don't mind paying someone $20 to answer the phone when I call for service. After all, I pay compuer geeks over $50/hour to do work on my computer. It's not that one can't do it themselves. It's just easier to pay someone else to do it. Just like its easier for us to pay Telus workers $20/hour to do something none of us want to do.

Gypsy thats nothing.

In 2002 my business line was some how damaged in another part of the building. It took a full 5 weeks before Telus got a person out to fix the problem. They said at the time they were extremely busy with internet connections.

I felt my business line had a priority over residentual internet connections. They didn't agree and I waited 5 weeks costing me thousands of dollars in lost business.

Chad-that is totally unacceptable!!! Hope you kept a record of dates etc., as I recently read Telus is going to have to compensate people for poor service in the past. I have pulled out my records and am going to send a report off to head office and see what the results are. How many people have legitimate complaints that will never surface?
The days are long gone when businesses lived by the motto, "The customer is always right." Oh well, I did not agree with that either-but when a business does harm to a customer, there should be some form of compensation. Let's hope it is on the horizon!!!!